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Folder:
Supplier Issue Example
This folder contains two video clips that illustrate how video sharing can quickly resolve a problem. In this situation, a shipment is poorly packaged and it is important to correct the problem at the source - otherwise it will cause problems later on. The first clip shows the sequence of actions to:
- recognize a problem
- record a response
- upload the video to the Supply Chain Info Center
- send an email
- follow up with a phone call
- resolve the problem
As the time counter on the movie shows, the entire process took less than 7 minutes! The second clip shows the actual video that was recorded to be sent to the supplier.
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